I recently had a terrible experience at the Baltimore Tea House called “Teavolve”. The service staff is fine, the food is satisfactory, but the amount of disrespect I encountered after inquiring about the owner was astounding. The owner, Sunni Gilliam, is not approachable or able to be contacted. She will ignore you and sit on her computer in the corner of the establishment all day. I have personally overheard her tell her staff that she is not there when the phone rings.
There seems to be a revolving door of employees as well. This says something in support of the notion that Teavolve in Baltimore is one of the most poorly ran establishments in the city.